Journal Management And Business

THE ROLE OF CUSTOMER SATISFACTION IN MEDIATING THE INFLUENCE OF SERVICE QUALITY ON PARTICIPANT LOYALTY (CASE STUDY AT THE SIDRAP BRANCH OF THE EMPLOYMENT SOCIAL SECURITY ADMINISTRATOR AGENCY)

2026-05-03T14:15:55+00:00

This study aims to analyze the effect of service quality on customer satisfaction. To analyze the effect of service quality on participant loyalty. To analyze the effect of customer satisfaction on participant loyalty. To analyze the effect of customer satisfaction on the mediation of service quality on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan. Data collection techniques used were questionnaires using path analysis. The results show that service quality has a positive and significant effect on customer satisfaction. Service quality has a positive and significant effect on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan. Customer satisfaction has a positive and significant effect on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan. Customer satisfaction can mediate the effect of service quality on participant loyalty at the Sidrap Branch of BPJS Ketenagakerjaan.

Digital Transformation in Financial Management: Its Impact on Investment Decision Making

2026-04-22T12:08:24+00:00

The development of information technology has encouraged companies to carry out digital transformation, especially in the field of financial management, in order to improve the quality of financial information and support more effective and efficient investment decision-making. This study aims to analyze how the implementation of digital transformation in financial management is carried out, how it affects the quality of financial information, and to what extent it contributes to the effectiveness and efficiency of investment decision-making in companies. The research method used is a qualitative descriptive approach with data collection techniques through in-depth interviews, observations, and documentation studies in several companies that have implemented a digital financial management system. The results of the study show that digital transformation is implemented through digitalization of financial processes, transaction automation, cross-functional data integration, and the use of big data technology and artificial intelligence (AI). The application of this technology has been proven to increase the accuracy, relevance, and speed of financial information so as to support management in conducting a more comprehensive investment feasibility analysis. In addition, digital transformation also contributes to accelerating the decision-making process, reducing operational costs, and increasing the company's responsiveness to market changes. This study recommends that companies continue to invest in technology and human resource competency development to optimize the benefits of digital transformation in supporting higher quality investment decisions.

THE INFLUENCE OF COMPETENCY ON EMPLOYEE PERFORMANCE THROUGH ORGANIZATIONAL COMMITMENT IN THE BANGKOK UNITED AGENCY AND BONE BOLANGGO REGENCY POLITICS

2026-05-11T03:17:00+00:00

This study aims to analyze and explain the influence of competence on employee performance through organizational commitment at the National Unity and Politics Agency of Bone Bolango Regency. The type of research used is quantitative with a survey method. The unit of analysis used is the individual. The collection of basic data used is a survey, the number of samples in this study is 33 respondents. The analysis method used is SEM PLS. The results of the study indicate that competence (X1) has a positive and insignificant effect on employee performance (Y) at the National Unity and Politics Agency of Bone Bolango Regency, commitment (Z) has a positive and significant effect on employee performance (Y) at the National Unity and Politics Agency of Bone Bolango Regency, competence (X) has a positive and significant effect on commitment (Z) at the National Unity and Politics Agency of Bone Bolango Regency and competence (X) has a positive and significant effect on employee performance (Y) mediating commitment (Z) at the National Unity and Politics Agency of Bone Bolango Regency

EMPLOYEE COMPETENCE DEVELOPMENT TO IMPROVE ORGANIZATIONAL PERFORMANCE IN THE DIGITAL ERA

2026-04-19T11:49:04+00:00

This research aims to analyze the direct influence of employe competency development on organizational performance, analyze the impact of the digital era on organizational performance, analyze the influence of employe competency development on the digital era, and examine the role of the digital era in mediating the relationship between employe competency development and organizational performance using the Structural Equation Modeling – Partial Least Squares (SEM-PLS) method. Data were obtained thru the distribution of questionnaires to employes. Furthermore, this research emphasizes that the digital era can serve as a mediating variable that bridges the relationship between employe competency development and organizational performance. In other words, if digital transformation and the effective use of technology are utilized, the enhancement of employe competencies will be increasingly effective in improving organizational performance. Overall, this research is expected to provide a better understanding of the importance of integrating adaptation to the digital era and human resource development to enhance the sustainable performance of organizations.

THE INFLUENCE OF FINANCIAL LITERACY AND FINANCIAL ATTITUDE ON FINANCIAL MANAGEMENT OF CHICKEN FARMING MSMES IN TANETE VILLAGE, MARITENGNGAE DISTRICT, SIDENRENG RAPPANG REGENCY

2026-04-13T12:32:57+00:00

This study aims to determine the influence of financial literacy and financial attitude on the financial management of Chicken farming MSMEs in Tanete Village, Maritengngae District, Sidenreng Rappang Regency. The method used in this research is a quantitative approach with an associative design. Data was collected through questionnaires distributed to 57 respondents. The data obtained were then tested for validity, reliability, and normality. Before conducting path analysis and hypothesis testing, the data were converted using the Method of Successive Interval (MSI). The analytical technique used was path analysis, and the data were processed with the help of SPSS software. The results showed that, partially, financial literacy has a positive and significant effect on financial management, as does financial attitude, which also has a positive and significant effect. Simultaneously, both variables significantly influence the financial management of MSMEs. These findings indicate that improving financial literacy and financial attitudes can support more effective business financial management.